Service and payment conditions
Please read the following service and payment conditions carefully before accepting them.
The provided service is an image analysis service. Clinical Graphics uses software to process the scans as provided by the client. The type of analysis is indicated by the client when a request is posted on the website (named a “job”). The results of analysis are communicated with a PDF file that is uploaded to the website by Clinical Graphics within 10 working days after the scan data has been received.
2. Supply of scan data
Scans can be delivered to Clinical Graphics by means of the online uploader at www.clinicalgraphics.com or by means of a CD-ROM that is sent to Clinical Graphics, Molengraaffsingel 10, 2629 JD Delft, The Netherlands. Clients must indicate for which joint side an analysis is expected. The analysis of both left and right joints is handled and billed as two scan requests. Clients are responsible for supplying Clinical Graphics with suitable scan data and accompanying data that may be required to analyze a scan. If a client provides data that is not suitable for analysis, Clinical Graphics will notify this client within 2 working days.
3. Uptime of the service
Clinical Graphics guarantees an uptime of 99% of the website (and thereby the availability of analysis reports).
Clinical Graphics is available for support between 9 AM and 5.30 PM on working days, in the GMT+1 time zone, with the exception of public holidays.
The amount owed to Clinical Graphics for analysis of scan data is specified on the payment page, at the end of placing an analysis request. Client agrees to pay invoices within 30 days after receiving an invoice.
Delivered PDF reports are not replaced by updated versions, unless it concerns a new delivery as specified in Article 7.
7. Complaints and customer feedback
Complaints must be communicated to Clinical Graphics within 15 working days after delivery of a PDF report. Whenever possible, erroneous PDF reports will be replaced by corrected PDF reports. If this is not possible, a full refund will be provided by Clinical Graphics.
Clinical Graphics guarantees all transfer of image data will be through an encrypted connection. Clinical Graphics guarantees all scan data will be anonymised before uploading it to our servers. Scan data is stored on our servers for 30 days. PDF reports will be available on our website for at least 12 months.