Service and Payment Conditions
Please read the following service and payment conditions carefully before using this website.
By using the Clinical Graphics image analysis service you acknowledge that you accept and will be bound by these service and payment conditions. If you do not agree to these service and payment conditions, do not use the image analysis service. Our service and payment conditions can be changed at any time without prior notice. Updated versions of the service and payment conditions will appear on this website and are effective immediately. You are responsible for regularly reviewing the service and payment conditions. Continued use of the image analysis service after any such changes constitutes your acceptance of such changes.
Clinical Graphics is owned and operated by Zimmer Biomet Holdings, Inc. (Clinical Graphics and Zimmer Biomet Holdings being collectively referred to in this notice as “Clinical Graphics”).
The provided service is an image analysis service. Clinical Graphics uses software to process the scans as provided by the client. The type of analysis is indicated by the client when a request is posted on the website (named a “job”). The results of analysis are communicated with a PDF file that is uploaded to the website by Clinical Graphics typically within 10 working days after the scan data has been received.
2. Supply of scan data
By uploading or entering x-rays, MRI images, other files or any other content (“Patient Content”) to the website, you represent and agree that: you and the patient grants us with the irrevocable, world-wide, fully paid up and royalty free license to any and all rights that you may have to use Patient Content to develop our products for an individual patient on your behalf and for our other legitimate business, research, and development purposes.
If you upload or post patient information (for example, health or treatment information including x-rays or medical images that relate to an individual) to one of our websites (for example, if you are a healthcare professional, hospital, medical scanning facility or similar health care provider or one of their representatives that is a Clinical Graphics customer or acting on behalf of a Clinical Graphics customer), please note that you are responsible for obtaining any consent required under applicable laws from the relevant individual before uploading or posting the information. In addition, you are responsible for complying with all applicable privacy laws.
No identifying patient information (e.g., name, address, email address, or telephone number) should be sent to Clinical Graphics including in image submissions unless specifically requested by us.
3. Supply of scan data
Scans can be delivered to Clinical Graphics by means of the online uploader at www.clinicalgraphics.com or by means of a CD-ROM that is sent to Clinical Graphics, Molengraaffsingel 10, 2629 JD Delft, The Netherlands. Clients must indicate for which joint side an analysis is expected. The analysis of both left and right joints is handled and billed as two scan requests. Clients are responsible for supplying Clinical Graphics with suitable scan data and accompanying data that may be required to analyze a scan. If a client provides data that is not suitable for analysis, Clinical Graphics will notify this client within 2 working days.
4. Uptime of the service
Clinical Graphics will use commercially reasonable efforts to make the service available, as measured over the course of a one-month period, an average of 99% of the time (and thereby the availability of analysis reports).
Clinical Graphics schedules support between 9 AM and 5.30 PM on working days, in the GMT+1 time zone, with the exception of public holidays.
The amount owed to Clinical Graphics for analysis of scan data is specified on the payment page, at the end of placing an analysis request. Client agrees to pay invoices within 30 days after receiving an invoice.
Delivered PDF reports are not replaced by updated versions, unless it concerns a new delivery as specified in Article 7.
8. Complaints and customer feedback
Complaints must be communicated to Clinical Graphics within 15 working days after delivery of a PDF report. Whenever possible, erroneous PDF reports will be replaced by corrected PDF reports. If this is not possible, a full refund may be provided by Clinical Graphics.
Clinical Graphics has put in place safeguards to protect your Personal Information from loss, misuse, alteration, theft, unauthorized access, or unauthorized disclosure. However, as is the case with all websites, we unfortunately are not able to guarantee security for data collected through our websites.
Scan data is stored on our servers for 30 days. PDF reports will be available on our website for at least 12 months.
10. Website Terms
By using this website and image analysis service, Clients also accept to be bound by Clinical Graphics’ Terms of Service. If you do not agree to these Terms of Service, do not continue to use this site.
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